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Twilio → Carrier Networks experiencing degraded performance

SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico
  • Resolved
    UTC
    Resolved

    The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.

  • Monitoring
    UTC
    Monitoring

    We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • Monitoring
    UTC
    Monitoring

    We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

United States and Canada Twilio SMS and MMS Maintenance
4 hoursScheduled for October 01, 2026 at 3:00 AM – 7:00 AMUTC
  • Scheduled
    August 12, 2026 at 6:57 PMUTC
    Scheduled
    August 12, 2026 at 6:57 PMUTC

    Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

United States SMS and MMS Carrier Partner Maintenance
6 hoursScheduled for October 06, 2026 at 4:00 AM – 10:00 AMUTC
  • Scheduled
    September 16, 2026 at 10:17 PMUTC
    Scheduled
    September 16, 2026 at 10:17 PMUTC

    Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.

US SMS Carrier Maintenance - Small US Carriers
2 hoursScheduled for October 06, 2026 at 9:00 AM – 11:00 AMUTC
  • Scheduled
    September 25, 2026 at 10:04 PMUTC
    Scheduled
    September 25, 2026 at 10:04 PMUTC

    A subset of small networks in the US are conducting a planned maintenance from 06 October 2026 at 02:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

United States and Canada Twilio SMS and MMS Maintenance
4 hoursScheduled for October 08, 2026 at 3:00 AM – 7:00 AMUTC
  • Scheduled
    September 04, 2026 at 7:12 AMUTC
    Scheduled
    September 04, 2026 at 7:12 AMUTC

    Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

United States SMS and MMS Carrier Partner Maintenance
6 hoursScheduled for October 08, 2026 at 4:00 AM – 10:00 AMUTC
  • Scheduled
    September 25, 2026 at 11:02 PMUTC
    Scheduled
    September 25, 2026 at 11:02 PMUTC

    Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Multiple Destination SMS Carrier Partner Maintenance
6 hoursScheduled for October 08, 2026 at 5:00 AM – 11:00 AMUTC
  • Scheduled
    September 04, 2026 at 8:01 PMUTC
    Scheduled
    September 04, 2026 at 8:01 PMUTC

    Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.

Multiple Destination SMS Carrier Partner Maintenance
7 hoursScheduled for October 13, 2026 at 3:00 AM – 10:00 AMUTC
  • Scheduled
    September 18, 2026 at 11:00 PMUTC
    Scheduled
    September 18, 2026 at 11:00 PMUTC

    Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 20:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

United States SMS and MMS Carrier Partner Maintenance
6 hoursScheduled for October 14, 2026 at 4:00 AM – 10:00 AMUTC
  • Scheduled
    September 25, 2026 at 10:05 PMUTC
    Scheduled
    September 25, 2026 at 10:05 PMUTC

    Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 14 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

United States and Canada Twilio SMS and MMS Maintenance
4 hoursScheduled for October 15, 2026 at 3:00 AM – 7:00 AMUTC
  • Scheduled
    September 04, 2026 at 7:23 AMUTC
    Scheduled
    September 04, 2026 at 7:23 AMUTC

    Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

United States SMS and MMS Carrier Partner Maintenance
6 hoursScheduled for October 15, 2026 at 4:00 AM – 10:00 AMUTC
  • Scheduled
    September 25, 2026 at 10:05 PMUTC
    Scheduled
    September 25, 2026 at 10:05 PMUTC

    Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 14 October 2026 at 21:00 PDT until 15 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

United States and Canada Twilio SMS and MMS Maintenance
4 hoursScheduled for October 22, 2026 at 3:00 AM – 7:00 AMUTC
  • Scheduled
    September 04, 2026 at 7:24 AMUTC
    Scheduled
    September 04, 2026 at 7:24 AMUTC

    Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

United States and Canada Twilio SMS and MMS Maintenance
4 hoursScheduled for October 29, 2026 at 3:00 AM – 7:00 AMUTC
  • Scheduled
    September 04, 2026 at 7:24 AMUTC
    Scheduled
    September 04, 2026 at 7:24 AMUTC

    Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Application - Operational

100% - uptime
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