Autoflow - SMS Delivery Delays from Twilio to Altice United States – Incident details

All systems operational

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SMS Delivery Delays from Twilio to Altice United States

IdentifiedDegraded performance

Affected

Integrated Systems

Degraded performance from 12:10 AM to 12:11 AM, Operational from 12:11 AM to 1:12 AM, Degraded performance from 1:12 AM to 3:20 PM, Operational from 3:20 PM to 12:00 AM

Twilio → Carrier Networks

Degraded performance from 12:10 AM to 12:11 AM, Operational from 12:11 AM to 1:12 AM, Degraded performance from 1:12 AM to 3:20 PM, Operational from 3:20 PM to 12:00 AM

  • ResolvedUTC

    The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

  • MonitoringUTC

    We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • UpdateUTC

    Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  • UpdateUTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  • UpdateUTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  • UpdateUTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • IdentifiedUTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • InvestigatingUTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.