Autoflow - SMS Delivery Failures from Twilio to Multiple Countries – Incident details

SMS Delivery Failures from Twilio to Multiple Countries

ResolvedDegraded performance9 hours 11 minutes

Affected

Integrated Systems

Degraded performance from 10:58 AM to 4:28 AM

Twilio → Carrier Networks

Degraded performance from 10:58 AM to 4:28 AM

  • ResolvedUTC

    The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.

  • MonitoringUTC

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • UpdateUTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  • UpdateUTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • IdentifiedUTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • InvestigatingUTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.