Autoflow - SMS Delivery Failures from Twilio to Multiple Countries – Incident details

Twilio → Carrier Networks experiencing degraded performance

SMS Delivery Failures from Twilio to Multiple Countries

Resolved
Degraded performance
Started 5 days agoLasted about 9 hours

Affected

Integrated Systems

Degraded performance from 10:58 AM to 12:00 AM

Twilio → Carrier Networks

Degraded performance from 10:58 AM to 12:00 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.

  • Monitoring
    UTC
    Monitoring

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.