Autoflow - SMS Delivery Receipt Delays from Twilio Long Codes to Liberty Puerto Rico – Incident details

Twilio → Carrier Networks experiencing degraded performance

SMS Delivery Receipt Delays from Twilio Long Codes to Liberty Puerto Rico

Resolved
Degraded performance
Started about 1 month agoLasted 3 days

Affected

Integrated Systems

Operational from 10:17 PM to 4:49 AM, Degraded performance from 4:49 AM to 4:15 PM, Operational from 4:15 PM to 6:17 PM

Twilio → Carrier Networks

Operational from 10:17 PM to 4:49 AM, Degraded performance from 4:49 AM to 4:15 PM, Operational from 4:15 PM to 6:17 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved and SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico are operating normally.

  • Monitoring
    UTC
    Monitoring

    We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  • Monitoring
    UTC
    Monitoring

    We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.