Autoflow - Mail Delay – Incident details

Twilio → SMS experiencing degraded performance

Mail Delay

Resolved
Degraded performance
Started about 1 month agoLasted about 6 hours

Affected

Integrated Systems

Operational from 2:04 AM to 8:09 AM

SendGrid → Marketing Emails

Operational from 2:04 AM to 8:09 AM

Updates
  • Resolved
    Resolved

    Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time

  • Update
    Update

    Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available.

  • Identified
    Identified

    Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available.

  • Update
    Update

    New mail send requests are not affected. Our engineers are actively working on remediating the delayed mails. We will provide another update in 30 minutes or as soon as we have more information.

  • Investigating
    Investigating

    Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.